Returns

Marketplace purchases

If you bought through Shopee, Lazada, TikTok Shop, or another authorized online store, returns and exchanges are handled under that platform’s return policy. Please initiate a return or refund request through your order history on the platform where you purchased.

Keep your product in original condition with packaging when possible. Marketplace partners may require photos or inspection before approving a return.

Defective or damaged items

If you receive a product that is defective or damaged in transit, report it promptly through the marketplace or contact our team with your order reference, photos of the product and packaging, and a brief description of the issue.

Wholesale & export orders

Return and warranty terms for direct B2B, OEM, and export orders are defined in your quotation, proforma invoice, or sales contract. Quality claims must be reported within the agreed inspection period with supporting evidence.

Custom-manufactured or branded OEM products may not be eligible for return except for confirmed manufacturing defects per contract terms.

Non-returnable items

• Products that have been used, altered, or damaged after delivery (unless covered by warranty)
• Custom OEM products produced to your specifications (unless defective)
• Items returned without prior approval for direct B2B orders

Contact

For return questions on direct orders, email us through the Contact page with your company name, order reference, and details of your request.

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